IT Milk: entry

We’ve used Calpop to host our dedicated server for about four months now. The server uptime has been decent, the customer service via phone and email so-so, and an online customer service interface non-existent.

The real problem with Calpop arose when we decided to move off of their server. With over a week remaining on the monthly billing period, I emailed Calpop and notified them that this would be our final billing period. Accordinly, the Calpop rep replied,

Daehee

Your server (Order 14386, IP 15.178) will be taken offline on July 9.

Your business with us was appreciated.

Thanks

Heather Lott
Office Administrator
CalPOP.com
heather@calpop.com
Tel: 213-627-1937
Fax: 213-627-1917

To our surprise, the next day our Calpop server went down. It continued to be unresponsive, as our clients complained loudly, until we contacted Calpop and asked what was going on. Calpop immediately restored service and we sighed in relief.

But not for long.

For five days now, as we are migrating our clients to different servers, our Calpop server has been ridiculously unreliable.

After numerous phone calls, emails, we’ve just about had it.

Don’t make the same mistake as we did and go with a web host who hasn’t updated its website since 1999.